Welcome to Imperia Parts

Customer Service

Shipping & Delivery
Orders placed after 2:00pm PST Monday-Friday will be processed the following business day.
We process and ship parts orders same day when received before 2pm. Equipment is processed within 24-96 hours, however, some items require additional time for preparation.
All shipping transit time estimates are based on business days. Example, an order placed on Friday before 2pm PST selecting Next Day Air shipping option will not be delivered until the following Monday.
Any orders containing out of stock items will be shipped together unless otherwise specified.
Saturday Delivery: Due to the limitations and complications of Saturday Delivery, online orders will not be delivered on Saturday. Please contact us by phone to
place any order requiring Saturday Deliver.
Customers outside of the US: Customs fees/duties/taxes are not collected in advance by Emiliomiti and are the responsibility of the recipient.
It is the buyer’s responsibility to check package and equipment for both concealed and unconcealed damage upon arrival. Any damage not noted on the bill of lading or not noted with the carrier is the buyer’s responsibility.
It is the buyer’s responsibility to inform us of any damaged and/or missing items within 24 hours of order delivery.
Rejected Shipments or Undeliverable as Addressed: 
Rejected or Undeliverable items will be treated as buyers remorse and will be charged a $20 processing fee. Please confirm your address prior to checking out. Orders returned as undeliverable will be refunded automatically to the original form of payment less a $20 processing fee.
Third Party or Freight Collect: Customers requiring the use of Third Party or Freight Collect service will incur a delay in order processing and are subject to the
following fees:
Small Parcel: Freight Collect or Third Party shipments can only be shipped via Fedex or UPS, a $25 processing fee will be added to the order to accomodate this special request.
Freight Shipments: Freight shipments or any shipment requiring a BOL being shipped Third Party or Freight Collect will incur a $75 processing fee. It is the customers responsibility to schedule pickups for freight shipments between 14:00 and 17:00 Monday thru Friday.
Privacy & Security
At Emiliomiti we take your privacy very seriously and will never share your information with any 3rd party companies
Returns & Replacements

 Buyer must contact us to arrange a return or exchange within 10 days of receiving item.

 All items must be pre-approved by Emiliomiti and have a return merchandise authorization (RMA) number. Unauthorized returns will not be accepted.

 Electronics cannot be returned.

 Special order items cannot be returned.

 Returned items are subject to a 20% restocking fee.

 Buyer is responsible for round-trip shipping costs, appropriate packing, insurance, and returning the item in “new” condition. All original packaging must be included. Used items will not be accepted for returns or exchanges.

Warranty

New items have a (1) year warranty on parts and (30) day warranty on electronics, unless otherwise noted. Warranty covers manufacture defects and does not cover misuse by the user.  Under no circumstance will the customer deem a machine or component defective. Only when Emiliomiti or it's affiliates have deemed a machine or component to be defective will the warranty be in effect. Defective or warrantied items, must be returned to Emiliomiti for proper credit. Emiliomiti does not pay for freight or return shipping on any item defective or not.

Refurbished, rebuilt, and used items will note specific warranty terms. 

Technical Support
We have factory trained technicians available Monday-Friday 8:00am-5:00pm PST, 415-621-1909
Customer Service